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Personal data protection


This document provides you with information about how ST GASTRO s.r.o. obtains and processes your personal data in connection with orders and deliveries of the goods offered, for complaints, for the operation of the website. We also inform you about your rights in in connection with the processing of personal data

When processing personal data, we are governed by legal regulations, in particular the European Regulation Parliament and Council of the EU 2016/679 of 27 April 2016 on the protection of natural persons with regard to processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (general Data Protection Regulation) ("EU Regulation"), which comes into force on 25 May 2016. 2018.

The processing of personal data always takes place in connection with enquiries, orders and deliveries of our goods and the stated purpose of the processing. We offer our products on our website, which The website contains complete information about the product, as well as complete information about the protection of personal data. data protection.

This document will be updated periodically if the need arises to update it. Updated version of the Policy is effective upon posting on the website.

We protect your personal data to the maximum extent possible consistent with the technical level of available resources. ST GASTRO s.r.o. has internal rules determining which employees can have access to your personal data and to what extent they can process it.

We recommend that you read this information carefully. We have made every effort to ensure that it is as clear as possible. If anything is still not clear to you, we will be happy to provide you with any term or passage or any passage, we will explain it to you. Please direct any questions to the contact person listed in point 1 below.

Your details

Company: ST GASTRO s.r.o., registered office: Dlouhá 105/21, 500 03 Hradec Králové, ID No. 044 98 186, registered in the Commercial Register kept at the Regional Court in Hradec Králové, Section C, Insert 35989 (hereinafter referred to as the "Company").

Contact person: Kateřina Němečková, e-mail: [email protected], tel.: 608438438.

The Company is not obliged to appoint a Data Protection Officer or the following function has not voluntarily appointed a Data Protection Officer. The Data Controller collects and disposes of your data and is responsible for processing it properly and lawfully. You may exercise your rights against the controller as set out below below.


We only process data so that we can provide you with a quality service and properly deliver to you the goods you have ordered. We process your personal data in the following ways and for the following purposes the following purposes:

Purchase of goods offered

Identification and contact details

The basic identification data that we process about you include those that you provide to us. in any of the following ways:

Specifically, we process the following types of personal data:

These data are part of every order (i.e. the concluded purchase contract) and we need them for the possibility of processing your order, sending you confirmation of the order, sending you information about the scheduled delivery time of the goods and to communicate with you during the actual delivery process the delivery of the ordered goods. Without their provision, we would not be able to deliver the goods to you.

Reason (legal basis) why we process the data:
performance of a concluded purchase contract (we use this reason in accordance with Article 6(1)(b)) EU Regulation).

Mutual communication data

We process data about our communications with each other relating to the purchase of goods or comments on services provided, communication about the delivery of ordered goods, handling of claims etc. In this communication we process the following personal data that you provide to us:

Reason (legal basis) why we process the data:
Handling your requests when purchasing goods, handling complaints, withdrawing from a contract - i.e. acts related to the performance of the concluded contract (we use this reason in accordance with Art. 1 (b) of the EU Regulation);

Accounting and tax

We collect your identification and transactional data (in particular on monetary payments made purchase prices for goods purchased, any refunds of purchase prices for legitimate claims or cancellations) for the purpose of fulfilling our accounting and tax obligations imposed on us by applicable legislation (in particular the Accounting Act and the Tax Act) value added tax). This includes the data provided on invoices, delivery notes, payment receipts. Therefore, if we are required by law to keep these documents, we also store your personal data that must be included on the documents.

Reason (legal basis) why we process the data:
compliance with legal obligations (we use this reason in accordance with Article 6(1) (c) of the EU Regulation).

Exercise (or defence) of rights

If a dispute arises between our company and you, we will use your personal data necessary to defend our legal claims in connection with the dispute, we will process your personal data until the dispute is concluded. As a rule in this context, we process basic customer data, data on the goods delivered, on the payments, data from the complaint procedure, data from mutual communication, data on legal actions taken, data from the legal action and its results.

We would also like to expressly inform you of your right to object to the processing of your personal data. data on the grounds of the so-called legitimate interest of our Company in accordance with Article 21 of the EU Regulation. you raise this objection to the processing of your personal data (you can use the prepared form HERE), we will deal with it in accordance with the EU Regulation.

Reason (legal basis) why we process the data:
processing is necessary for the legitimate interests of our company in defending our claims (we use this reason in accordance with Article 6(1)(f) of the EU Regulation).

Consumer competitions

If you enter a competition run by us, we may require you to provide us with the name and surname and delivery address. However, we will only require this information at the time of determining the winner.

Reason (legal basis) why we process the data:
Your consent (we use this reason in accordance with Article 6(1)(a) of the Regulation EU).

Conclusion and performance of customer-supplier relationships

For the proper functioning of our Company, we need to enter into such customer-supplier relationships that are related to our business activities (e.g. contracts with external IT providers service providers, tax advisors, legal advisors, etc.). For these purposes, we only process minimal scope of personal data (if provided to us then identification and contact data e.g. as name and surname, place of residence, e-mail or telephone number) that are directly related to the concluded contractual relationship and its performance. In this context, we only retain personal data for the duration of the contractual of the contractual relationship (or for the fulfilment of legal obligations arising in particular from tax legislation accounting or accounting).

The reason (legal basis) for this processing is:
performance of a concluded contract (in accordance with Article 6(1)(b) of the EU Regulation).

Cookie files

The website uses the following types of cookies for its function:

Nutral cookies

Necessary cookies help us to make the website usable by enabling basic functions such as site navigation and shopping cart functions. The website cannot function properly without these cookies.


Statistical cookies may contain an anonymous identifier for your browser. Statistical cookies do not identify you as an individual per se, they only identify access to the site and the behaviour of users accessing them from a particular device and are used primarily for the purposes of site usage statistics. Furthermore, persistent cookies may be used in particular for measuring and advertising. Measurement cookies can recognise repeat visits to a website from the same browser on the same device and track browsing activity.


The company processes personal data for the minimum period for which it is obliged to to process.

Personal data of customers and suppliers

We process personal data of our customers and suppliers for the duration of the contractual relationship that is the basis for processing this personal data. I.e. in case of conclusion of a purchase contract contract, we will process your personal data until the time limit for exercising rights under defects has expired. the goods.

After the expiry of this period, the personal data will be deleted/anonymised within 6 months; however, not in if we still need them after this period for other purposes, e.g. for to defend our claims (i.e. to resolve a dispute, e.g. because of a claim) or other legal reasons (e.g. to comply with accounting and tax obligations, to obtain your consent to marketing activities, etc.).

Personal data other

Accounting data is deleted by the Company on the 1st of the year following the expiration of 5 years after the of a monetary transaction, unless a longer period is required by law in a particular case.

Personal data obtained with your written consent are processed by us for as long as the consent is valid (i.e. in in the case of consent for participation in surveys and competitions for 5 years or until revoked consent).

For the avoidance of doubt, we note that we retain the consent or withdrawal of consent itself by virtue of our legitimate interests for as long as the consent is valid and for 3 years after it has lapsed (under the limited processing).


We only process personal data that we have received from you or obtained in communication with you when processing orders or in connection with your order fulfillment activities goods.

We do not seek or process personal data about you from public sources.


As a matter of principle, we manage your personal data within the Company and do not pass it on to third parties unless necessary. Such a need may arise in the case of external suppliers/providers service providers, such as carriers of goods ordered by you, IT service providers, legal services, web services, etc. In this case, the following entities - data processors - are contractual relationships are concluded, which contractually ensure the security of the personal data transmitted in The headquarters of the IT service providers are located principally within the EU and the personal data are not transferred outside the EU.

Some public authorities are entitled to request, for the performance of their legal duties information about you on an ad hoc basis (e.g. Czech Police, Czech Trade Inspectorate, financial control authorities). We only provide data if the law allows us to request such data.


Right of access to personal data

You have the right to access all personal data processed. Upon your request, we will provide you with a copy of of the personal data processed in a machine-readable format or, where appropriate, allow access to a closed contract and other documents stored with it.
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Right to rectification of personal data

You have the right to have your personal data changed (or incorrectly stated data found from We will make the correction after we are able to verify the changed data (e.g. from a new identity document).
Download form

Right to erasure of personal data

You have the right to have your personal data erased if we have processed it unlawfully.
Download form

Right to restrict the processing of personal data

You have the right to block your personal data under the conditions set out in Article 18 of the EU Regulation (in particular if an objection is raised, there is a dispute about the lawfulness of the processing).

Right to data portability

You have the right to have automated personal data processed in in a structured, commonly used and machine-readable format, or, where appropriate, to have us to another controller, if technically feasible.
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Right to withdraw consent

If you have given us consent to process your personal data for specified purposes, you have the right to withdraw this to withdraw your consent at any time.
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Right not to be subject to automated decision-making

You have the right not to be subject to any decision based solely on automated processing including profiling, which would have legal effects on you or significantly affect you. Our Company does not carry out any such automated decision-making or profiling.

Right to object

You have the right to object if the processing is based on our legitimate interest (defending legal claims, DIRECT MARKETING - i.e. SENDING NEWSLETTERS).
Download form

Right to complain

You have the right to contact our Company at any time with your complaint or to lodge a complaint with Office for Personal Data Protection, address: Pplk. Sochor 27, 170 00 Prague 7 or to request judicial protection.

Method of exercising rights

To exercise your rights mentioned above, please contact the authorized person on the Company's side: Kateřina Němečková, e-mail: [email protected], tel.: 608438438 or you can exercise these rights personally when visiting the Company. To exercise your rights, you can use our forms located at www. in the section Personal data protection - here you can find at each for each right and a more detailed explanation of the conditions for exercising that right.

We are obliged to inform you free of charge about the measures taken without undue delay and in each within one month of receipt of your request. This period may be extended, if necessary and with regard to to the complexity and number of requests, this may be extended by a further two months. If we do not comply with your request, we will inform you promptly (within one month at the latest) of the reasons for our refusal.

In some cases, as defined by legislation, we are not obliged to grant all or part of a request. Will This will be the case in particular if the request is manifestly unfounded or unreasonable, particularly because it is repetitive. V (i) we may impose a reasonable fee taking into account the administrative costs or (ii) refuse to grant the request.

If we receive a request but have reasonable doubt about the identity of the sender of the request, we may ask you to provide additional information necessary to confirm your identity.